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Helpful Tips When Submitting Mail Order/Telephone Order (MO/TO) & E-Commerce Accounts

Wednesday, 24 September 2014 19:43
Posted in Blog
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Time is of the essence when you want to install a new merchant. Here are some helpful tips to ensure your new merchant applications won’t be delayed due to “pending” status when submitting MO/TO and E-Commerce Accounts:

Mail/Telephone Order (MO/TO)

If selecting Mail/Telephone Order under the Processing Profile Section of the Merchant Application, the percentage must be 50% or more.

Please ensure at least one of the following is included when submitting your application:

  • Merchant Marketing Materials such as brochures, catalogs, literature, websites, price lists, etc.
  • Card Not Present Form
  • Example of an invoice forwarded from the merchant to the customer.


In the processing profile section, when choosing E-Commerce the percentage must be 100% (cannot be less).

Please keep in mind the following items when submitting your application:

  • Merchant Website and Email Address MUST be included on the Merchant Application
  • The Website MUST be active by the time the application is submitted. If it is not available or still under construction, have the merchant contact the web developer to provide access to the website.
  • Prices, Merchant Contact Information (Name, Address, Phone Number, and Email), Secure Check-out Cart, and a Return/Refund Policy must be visible on the website.
  • Depending on the types of goods sold, a recurring payment agreement may or may not be required.
By Alaina Diglio
  Applications Department

Last modified on Wednesday, 24 September 2014 20:38